The leading mobile network service providers of India, Bharti airtel, Vodafone and Reliance Communications (Rcom) are once again positioned on the in terms of complaints regarding their network. The their Mobile Service made a huge number of complaints regarding the service provider’s Call drops, congestions in the network, issues regarding billing and tariff and the activation of Value Added Services which chargeable and that too, without any consent of the customers.
Within the span of the past single year, TRAI, the telecom regulator has been faced a lot of complaints against the Bharti Airtel, Vodafone and the Reliance Communications. Among the huge amount of complaints received by TRAI, a total number of 1165 complaints were launched against the Bharti Airtel, 654 complaints were against the Vodafone and a number of about 647 complaints were received against the Reliance Communications. Other than these telecom service providers, the TataTele Services which include the Tata Docomo GSM and THE Tata Docomo CDMA had 438 complaints and the Idea Cellular had 326 complaints against themselves.
A total of 4133 complaints were received in the time span of the year 2011-12 and a total of 466 were against the PSUs BSNL and about 165 complaints against the MTNL. These complaints were launched on the basis of non-cooperation with the Quality of Service (QoS) and as the basic telephone service or the wireline service had faults in their repair, metering, billing and the time of response to the consumer when they needed assistance. TRAI forwarded all the complaints to the appropriate telecom service providers and operators so that thay carry out the proper action and resolution.
In terms of the conditions of the licence, the telecom operators are accountable for the maintenance of the network’s performance and the Quality of Service. Milind Deora, the Minister of State for Communications and IT said in his own words “To meet the requirement of QoS standards, licencee has to make its own arrangements for all infrastructure involved in providing the service which includes the enhancement of the capacity of mobile towers.”